Mrs. Hana from Akkar Camps says, “The UNHCR did not answer the phone numbers that it previously distributed to us as emergency response numbers. Our tents were flooded with rain water and sewage water, and we left the camp for two days to try to move to our nearest neighbour. UNHCR staff arrived two days after the tents sank, and their answer was that your tents do not need any help. Many ad hoc homes collapsed on their residents due to the strong winds but their inhabitants miraculously escaped.”

Winter and Syrian refugees in Lebanon

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